FAQs

NI: 0800 328 7899 ROI: 1800 444 447

• Q. How do I apply for a Morgan Fuels card?

  A.

  Follow the links on our website, alternatively, please call us on 0800 328 7899

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• Q. Can I apply for a Morgan Fuels card for personal use?

  A.

  You have the ability to apply for a Morgan Fuels card for personal use, however, you would not gain the same benefits.

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• Q. Are there any minimum requirements needed when applying for a Morgan Fuels card?

  A.

  We require a minimum account limit of £1000.

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• Q. What is the approval criteria for a Morgan Fuels Card?

  A.

  If you are a sole trader you will be asked to provide a utility bill and a copy of photographic ID.

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• Q. How many cards can I have on my account?

  A.

  We try our best to meet our customers’ needs. We aim to achieve each customer’s requests.

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• Q. How does my account credit limit work?

  A.

  Your credit limit is based on our external credit checks and the decision of our financial director. It is also based on your specific payment terms.

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• Q. How do I know if I have obtained my requested credit limit?

  A.

  When you receive your card, you will receive a letter detailing your credit limit and payment terms. If this is different from what you have requested you may contact the office directly.

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• Q. Once my account has been approved, when would I expect to receive my cards and start using them?

  A.

  Once your account has been approved, you can expect to receive you cards and begin using them within 7-10 days.

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• Q. Can I amend my account details?

  A.

  Yes – if you wish to make changes to your account details, please notify your account manager who will send you the required paperwork to effect the changes.

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• Q. Who can place restrictions on my account and why?

  A.

  Your account managers can place restrictions on your account for various reasons.

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• Q. With a Morgan Fuels card, what price will I pay for my fuel?

  A.

  Your price will change week to week. You can check your price with your account manager or we can set up a weekly price update via email or text.

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• Q. Are there any set up fees, running costs or transaction fees?

  A.

  No, we do not have any additional fees.

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• Q. Are Morgan Fuels cards linked to vehicles or drivers?

  A.

  The Morgan Fuel cards can be embossed with either vehicle registration, driver name or another identifier specified by the customer.

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• Q. How will I be invoiced and how will payments be made?

  A.

  Weekly invoices and credit terms can be arranged upon application. Credit terms are based on 7-30 days and payments are taken by direct debit or BACS payment.

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• Q. Will I receive discount on my fuel?

  A.

  Your fuel price each week is a net price that represents the most competitive price available.

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• Q. Can I use my Morgan Fuels card to purchase goods other than diesel and petrol?

  A.

  Yes – Your card can be configured to avail of gas oil, AdBlue, lubricants and vehicle wash.

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• Q. Who can I contact with any queries about my Morgan Fuels account?

  A.

  You can contact your dedicated account manager or our credit control department dependent on your query.

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• Q. Where can I use my Morgan Fuels card?

  A.

  You can use your Morgan Fuel Card at any of our 6,750+ sites across Europe. Sites can be located using our online site locator and corridor search available on our website or our mobile app.

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• Q. What happens if I reach my credit limit before the end of the month?

  A.

  Your will be contacted by our credit control team to discuss your account. They may require you an early payment or they may apply to further your credit.

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• Q. What happens if my Morgan Fuels card is declined?

  A.

  Please contact your account manager or card administration team.

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• Q. Can I pay my invoice online?

  A.

  No. Our payments are taken via direct debit or BACS.

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• Q. How do I order additional cards?

  A.

  Additional cards can be ordered by using our online account management tool found on our website, or by contacting your account manager.

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• Q. How do I cancel cards?

  A.

  To cancel a card you can contact your account manager.

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• Q. Can I make interim payments on my account?

  A.

  Yes. You can contact our credit control team to make interim payments on your accounts.

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• Q. My direct debit details have changed, how do I update my Morgan Fuels account?

  A.

  Contact our credit control team, who will send you the necessary mandate for your new bank account details.

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• Q. My credit limit is not sufficient for my business’ needs, can I have this increased?

  A.

  Contact your account manager who will review your account and deal with your request.

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• Q. I am thinking of closing my Morgan Fuels account, how can I do this?

  A.

  You can call our office directly and speak with your account manager who will deal with your request.

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• Q. Can I see the details of all my drivers’ transactions every week?

  A.

  Yes – you can view all transactions online or run reports using our online management tools.

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